Terms and Conditions

CABS/AIRPORT TRANSFERS T&C'S:

Extra stops will be charged at €5.00 each if they are within the general route of the journey. Charges for other stops will be quoted on request. Additional charges apply if driver needs to handle apartment keys.

For airport transfers, each passenger is allowed 1 luggage and 1 hand luggage. Delays may be experienced and additional charges may apply if there is more luggage.

If a larger vehicle is required, where client wishes to have more space or where there is excessive luggage/large pushchairs, etc. then the € equivalent for the larger vehicle capacity requested will be charged.

The full fare needs to be paid for the total number of passengers originally booked when there are group bookings and there are drop outs where we are not advised at least 1 hour in advance. Should more passengers turn up than originally booked, the price will be subject to change. The company has a no overloading policy and it is the customer's responsibility to confirm the exact number of passengers including infants at booking stage and we can refuse boarding should this number differ from the number booked if it violates the maximum passenger capacity of the vehicle.

There will be a charge of €50.00 for soiling. The customer shall be liable for any damage caused by passengers to any passenger vehicle Car seats for children can be provided on request and are to be installed by the passengers. Drifter and its employees will not be held responsible for incorrect installation or injuries resulting from this. A charge of €5.00 per seat is applicable.

Surcharges apply on Christmas Eve after 16:01hrs, Christmas Day, New Year's Eve 16:01hrs and New Year's Day.

We are not liable for any items/personal belongings left behind in our vehicles.

Waiting time charges apply. A 10 minute grace will be given, after which charges will apply and will be charged per 15 minutes. Waiting time charges start from €7 per 15 minutes and will increase accordingly depending on the size and type of vehicle. For flight arrivals at Malta International airport, a 45 minute grace period will apply from the official landing time provided by https://www.maltairport.com/passenger/flights-landing/arrivals-departures/?tab=arrivals after which waiting time charges apply. For ferry arrivals at Vitru Ferries, a 30 minute grace period will apply from the official berthing time provided by http://www.virtuferries.com/ after which waiting time charges apply.

Drifter will not be held responsible for missed flights, and customers are encouraged to book airport departure transfers well in advance especially in peak traffic times and when there are unfavourable weather conditions. Extra time should be allocated when booking a shared shuttle airport transfer due to multiple pick up and drop off points along the way where total journey time to the airport could be in the region of 2 hours.

CANCELLATION POLICY - CABS & AIRPORT TRANSFERS:

If the cab has been dispatched for the job, the full price for the original service booked is still required and must be paid. Cancellations must be made at least 1 hour in advance.

CAB SERVICE & AIRPORT TRANSFER REFUND POLICY:

No refunds will be given if this is not in line with the cancellation policy.

SHUTTLE BUS T&C's:

Spaces can only be guaranteed if booked one day in advance. Please allow for traffic delays.

There will be multiple pick ups and multiple drop offs.

Shuttle service vehicles may differ for pick up and drop off, please ensure to look out for Drifter as vehicle may be a car, people carrier, van or coach.

If you are unable to locate your shuttle vehicle it is important to contact the number displayed above via telephone within 15 minutes of the shuttle time stipulated on your ticket.

If you wish to change your shuttle time or pick up location or cancel (see refund policy) your shuttle journey you must call the number above at least 2 hours prior to the shuttle time. Note that changes cannot be guaranteed and are subject to availability. Any changes made with the driver will not be valid and Drifter will not be held responsible.

The shuttle will not wait for guests who are not in the correct pick up point or who are not punctual.

Children, including babies, to pay full price due to insurance requirements and maximum seating capacity regulations. Car seats for children can be provided on request and are to be installed by the passengers. Drifter and its employees will not be held responsible for incorrect installation or injuries resulting from this. A charge of €5.00 per seat is applicable per journey and must be pre-booked.

Luggage on board must be pre-booked and is charged at €5.00 per piece. Unfoldable equipment (incuding large buggies, electric scooters etc) are subject to an additional €5.00 charge each way.

There will be a charge of €50.00 for soiling. The customer shall be liable for any damage caused by passengers to any passenger vehicle

We are not liable for any items/personal belongings left behind in our vehicles.

The shuttle bus pick up and drop off points are fixed and cannot be altered.

The shuttle service will not operate on Christmas Eve after 16:01hrs, Christmas Day, New Year's Eve 16:01hrs and New Year's Day.

Shuttle Bus Refund Policy:

No refunds will be given unless cancellation is made one day prior to date of service or if the shuttle service is not used. No compensation will be given for use of alternative service.

CAR HIRE T&C'S:

1. Like all major car hire companies, Drifter uses a credit card procedure known as pre-authorization to block the excess amount for your rental on your credit card. In most instances the pre- authorization will take 2-4 weeks to be unblocked after the end of your rental period.

2. The amount blocked on your credit card through the pre-authorization procedure is there to cover for any damage made to the vehicle or for any fines, CVA fees, missing fuel, lost keys, etc...

3. Drifter operates on a same to same fuel policy. Please ensure that the fuel level is correct before returning the vehicle to avoid an administrative charge of €20 over and above the cost of the missing fuel.

4. To protect your interest (and ours), we use video recording software when inspecting the vehicle on delivery as well as on collection. You will be sent copies of the video/s to your email address. We include the fuel level in the video for your reference.

Young & Senior Drivers

Drivers aged between 21-24 & 70-75 years of age must pay a Young/Senior supplement of €5 daily. The excess for young and senior drivers is €700 and can only be reduced by 50% if an excess reducer is added to the rental. Drifter does not rent out vehicles to individuals under 21 & over 75 years of age.

Excess Waiver*

Where applicable, an excess waiver can be applied at a minimum charge of €30 (1-3 day cover). For rentals that are three days or longer, the rate is €10 daily. The excess waiver does not cover tyre and glass, incorrect use of fuel, lost keys, driving under the influence, etc.. Insurance cover is only valid if the accident procedure is adhered to the filing of a police or warden report and submission of a claim form are requisites.

Excess Reducer**

FVMR and FVAR models are the only vehicles for which the excess cannot be reduced to zero with the purchase of an excess waiver. For these models, the minimum charge is €50 (1-5 day cover) and €10 daily thereafter. The excess for these models can be reduced by 50% from €700 to €350. As stated in the Young & Senior Drivers section, the excess reducer is also available to drivers aged between 21 & 24 and 70 & 75 years of age.

Minimum Pre-Authorization

A compulsory credit card pre- authorization of €105 is placed on the credit card of hirers who have no excess. This is to cover for any traffic fines, contraventions, missing fuel, etc...

Other Extras+

Extra driver: €3.00 daily
GPS (SATNAV): €3.00 daily
Child seats: €5.00 daily
Delivery & Collection of Vehicle(s) to Mellieha area: Free! Delivery & Collection to Central Malta: €5 per way Delivery & Collection (Airport & South): €10 per way
Tyre & Glass Insurance: €5.00 daily++
Scooter helmets: free (max x2 per rental)

+ All optional extras subject to availability
++ Tyre & Glass flat-rate: €15 for 1-3 days on all models except for FVMR & FVAR: €25 for 1-5 days.